Shipping Policy

Our standard shipping method is FedEx Ground. If you require expedited shipping, please select the desired shipping method upon checkout or give us a call. Custom strap orders with expedited shipping will ship your desired method after the straps have been built. Oversized orders ship LTL (see "Freight Delivery" below). At this time, all straps ship from Huntley, Illinois; all HD Ramps and Guardian products ship from Germantown, Wisconsin.

Approximate Shipping Time from Huntley, Illinois

Orders shipping from our Germantown, WI location will ship within a similar time frame. Please call us with any questions about ship times.

Location-Based Shipping Restrictions

• Alaska, Hawaii, other US territories are exempt from free shipping offers at this time. Please call us for a shipping quote to Alaska or Hawaii.
• PO Box, APO, AFO, FPO, DPO and AFP shipping addresses cannot be fulfilled at this time as we must have a physical address that can be reached by FedEx.
• International orders cannot be placed at this time.

Freight Delivery

Oversized and heavy items are shipped using LTL (Less Than Truckload) freight carrier. Customer service will contact you when your order is placed to discuss your freight quote. Please note that freight delivery can take between 5 to 10 business days depending on the ship-to location.

When scheduling your delivery:

1. You must provide a valid phone number for the delivery company to reach you.
2. If you cannot be reached for your delivery, the delivery company will charge additional storage fees or return the shipment.
3. If the shipment is returned due to non-receipt, you will be charged additional shipping fees, and it will result in the delayed arrival of your shipment.
4. Freight orders cannot be expedited.
5. Freight deliveries require access to a loading dock, unloading equipment or capable persons to unload the shipment from the truck. If that is not possible, a lift gate service can be added for an additional fee.

When receiving your delivery:

1. Inspect it immediately for damage and to make sure all cartons/packages are present.
2. Note any damaged and/or missing packages, on the receipt before signing and accepting the delivery.
3. If you are unable to inspect your shipment when it is delivered, write "DAMAGED" on the receipt before signing as the freight company receives no penalties unless a claim is submitted.
4. Sign the receipt and make sure you receive a copy for your records.
5. Call our customer service representatives immediately to report any damage or missing items so they can start the claim process for damaged goods or track down your missing items at the freight terminal.
6. If missing packages are not found, the claim process will pay for replacement products.