Shipping

Our standard shipping method is UPS Ground. If you require expedited shipping, please select the desired shipping method upon checkout or give us a call. Custom strap orders with expedited shipping will ship your desired method after the straps have been built. Oversized orders ship LTL (see "Freight Delivery").

Approximate Shipping Time From Huntley, Illinois

Freight Delivery

Oversized and heavy items are shipped using LTL (Less Than Truckload) freight carrier. Customer service will contact you when your order is placed to discuss your freight quote.

When scheduling your delivery:

  1. You must provide a valid phone number for the delivery company to reach you.
  2. If you cannot be reached for your delivery, the delivery company will charge additional storage fees or return the shipment.
  3. If the shipment is returned due to non-receipt, you will be charged additional shipping fees and it will result in the delayed arrival of your shipment.
  4. Freight orders cannot be expedited.
  5. Freight deliveries require access to a loading dock, unloading equipment or capable persons to unload the shipment from the truck. If that is not possible, a lift gate service can be added for an additional fee.

When receiving your delivery:

  1. Inspect it immediately for damage and to make sure all cartons/packages are present.
  2. Note any damage and/or missing packages, on the receipt before signing and accepting the delivery.
  3. If you are unable to inspect your shipment when it is delivered, write "DAMAGED" on the receipt before signing as the freight company receives no penalties unless a claim is submitted
  4. Sign the receipt and make sure you receive a copy for your records.
  5. Call our customer service representatives immediately to report any damage or missing items so they can start the claim process for damaged goods, or track down your missing items at the freight terminal.
  6. If missing packages are not found, the claim process will pay for replacement products.

Please note that Cargo Equipment Corp cannot be held liable for damaged or missing packages not noted on the delivery receipt.